Zebra is a medium sized recruitment company in Lanarkshire. They set up a company pension in 2016, to meet their automatic enrolment requirements.
Since then, the company had been overwhelmed with extra tasks, communications, employee queries and costs. They were finding the running of the scheme a burden and asked us to find a solution.
After we first met, we looked at the structure of the scheme. We discovered it didn’t allow employees online access to fund values or any other pension details, which was having an impact on staff queries.
We also discovered that Zebra had been paying a third party to deal with monthly contributions. However, the third party was not distributing regulatory communications to the employees. This too was driving staff queries, and could have resulted in a significant fine from The Pensions Regulator.